Ceramic and Porcelain Tile Expert Answers failures Free Tile and Stone Installation Guidelines installation Installation Guidelines Repairs stone Stone Restoration Workmanship

How do I find a new Tile Installer to Fix or Complete my Tile Installation

ANSWER - It is very difficult to find a qualified tile installer to fix problems caused by another installer or to get them to complete an incomplete tile installation. The qualified installer doesn't want to…

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Ceramic and Porcelain Tile Expert Answers failures Squeaky Floors

Why is my Tile Floor Making a Cracking Sound and lifting up?

ANSWER - If the tile is making a sound and lifting up or sinking down that would suggest that either there were voids under the tile and the tile was subjected to some sort of…

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Ceramic and Porcelain Tile Concrete Substrate Slab Debonding Tile Expert Answers failures Hollow Sounding Tiles Moisture Problems Movement Joints Tenting

Can moisture in a Concrete Floor cause the Thin-set Adhesive to Deteriorate and result in Hollow and Tented Tiles?

ANSWER - Thin-set mortars should not deteriorate from being exposed to moisture.  Most thin-set mortars are used in showers and in pools and fountains. Moisture that migrates into the concrete slab from the ground and…

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Backer Board Ceramic and Porcelain Tile cracks Expert Answers Exterior failures installation Plywood Substrate Standards

Why is by Exterior Covered Deck Tile Backer Board Installation Causing Tile to Crack?

ANSWER - Normally when you get cracking over a suspended floor following the joints of the tile backer board that the tile was bonded to, it is due to a combination of excessive deflection in…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Grout Installation Guidelines Showers Standards Waterproofing Workmanship

How do we determine what caused our Tile Shower to Fail?

ANSWER - You are asking a lot that can't be answered without performing a forensic inspection to determine what is causing the failures.  I can make some general statements that may or may not apply…

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Ceramic and Porcelain Tile Expert Answers failures Repairs Tile Trim

What would cause Porcelain Tile Bullnose edges to Peel?

ANSWER - Porcelain tiles are not likely to peel considering they are very dense tiles.  Although you say the tile is Carrara Marble look and the edges are white.  Manufacturers use the ink jet technology…

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Expert Answers failures Glass Tile Moisture Problems sealers Showers Stains

Why is my Subway Glass Tiles with Wood Grain Deteriorating?

ANSWER - Regarding whether sealing a cementitious grout makes it waterproof, it doesn't.  Using an appropriate penetrating sealer over grout will make it moisture resistant, it will make it stain resistant, and it normally will…

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Ceramic and Porcelain Tile cracks Deflection Expert Answers failures Grout installation Movement Joints Repairs Sealant Caulk Waterproofing Wet Areas

How do I repair the Horizontal Grout Joint between the Bathtub and the Tile wall?

ANSWER -  The transition joint between the top of the bathtub flange and the wall tile is not supposed to be filled with a cementitious grout.  It should be filled with a resilient ASTM C920…

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Ceramic and Porcelain Tile Concrete Concrete Substrate Slab Debonding Tile Efflorescence Staining failures Moisture Problems Testing Vapor Barrier

What is the Acceptable Moisture Content in a Concrete Slab for a Tile Installation?

Answer - The ASTM F1869 Calcium Chloride membrane was the dominate test for years and depending on the tile installation manufacturer they would request a value of anywhere from 3% to 12% per 1,000 sf…

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Ceramic and Porcelain Tile Deflection Expert Answers failures Grout

How do you repair grout that comes loose so it doesn't continue to happen?

ANSWER - Grout joints in a 12x24 inch tile should be at least 1/8" wide otherwise the grout can't fill the joint as it should.  If the grout joint is 1/16" or less then chances…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Insurance Claim Leak

Can a water pipe leak cause my tile to laminate and will the insurance cover the loss?

ANSWER -  If the tile was installed correctly and had adequate movement joints installed, the water flooding should not have caused the tile to debond.  Unless the water leak in the slab created a hydrostatic…

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Ceramic and Porcelain Tile Expert Answers failures Grout Leak Movement Joints Repairs Sealant Caulk Showers Waterproofing Wet Areas

Is it alright to use Silicone Sealant to fix a Shower Leak?

Answer: First of all, all of the transition joints in the shower both horizontal and vertical should not have been grouted with a cementitious grout.  They should have been filled with an ASTM C920 resilient sealant…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Hollow Sounding Tiles installation Repairs

What can I do about my failed tile floor in the home I bought 1 year ago?

ANSWER - It sounds as though your tile installation has failed and is debonding. It is likely due to compounding deficiencies in how it was installed. The substrate may have not been properly prepared. The tile…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Grout installation Movement Joints Tenting

What can I do about my 2 year old tile installation that is coming loose?

ANSWER - It sounds as though your tile installation has failed and is debonding.  It is likely due to compounding deficiencies in how it was installed.  The substrate may have not been properly prepared.  The…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Hollow Sounding Tiles Tenting

What caused our tiles to Tent and become Hollow Sounding?

ANSWER -  When tiles tent/buckle up it is normally due to the combination of lack of resilient movement joints and due to the tile not being bonded as well as it should. Movement joints are…

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Ceramic and Porcelain Tile cracks Debonding Tile Expert Answers failures Grout Hollow Sounding Tiles

What has caused some tiles in my Ceramic Tile Floor to become Hollow Sounding and the Grout To Crack?

ANSWER -  Hollow sounds  on a ceramic tile isn't a defect in itself, but it can be a symptom of a defect depending on the circumstances.   If portions of a tile is hollow sounding or…

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cleaning Debonding Tile Efflorescence Staining Expert Answers Exterior failures Inspections Maintenance Stains stone

Why is my Bluestone Patio Tiles coming Loose and Have Efflorescence?

ANSWER - If the flagstone shaped Bluestone is loose and has excessive efflorescence staining then it wasn't installed correctly.   If the patio had been designed correctly and the stone installed properly it should perform well…

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Ceramic and Porcelain Tile Expert Answers failures Grout Hollow Sounding Tiles installation Repairs

Why do I have loose Grout and Hollow Tiles?

ANSWER - Even though the tile floor was installed 15 years ago, if it was installed correctly it should not have loose grout; unless it was abused in some way.  I am assuming that these…

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Ceramic and Porcelain Tile Expert Answers failures Grout installation Leak Moisture Problems Movement Joints Standards Waterproofing Wet Areas

Why is my Tiled Balcony Leaking and How Can I fix it?

ANSWER - When there is a problem it normally is not due to one deficiency, but due to multiple compounding deficiencies. You state that the peel and stick moisture barrier was properly installed.  If if…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Movement Joints Tenting

What caused the Tile Floor to Tent up / Debond?

ANSWER - Tiles tent for several compounding reasons. Lack of Movement Joints (also known as expansion joints) - When tiles absorb moisture or gain temperature they expand.  The more porous the tile the more it…

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