Ceramic and Porcelain Tile cracks Expert Answers failures grout Repairs

Why is our grout cracking and what can we do about it?

ANSWER - Grout can crack for a varied of reasons, and it might be because of a combination of different deficiencies. First of all, not manufacturer of grout would recommend mixing non-sanded grout with sanded…

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Ceramic and Porcelain Tile Expert Answers Hollow Sounding Tiles Movement Joints Repairs Tenting

What should I do about my tile floor that made a crackle sound and become hollow sounding?

ANSWER - There is a good chance your tile floor has tented.  This is a condition when the tile is installed without resilient movement joints at the perimeters of the rooms, and then the tile…

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cleaning Counter tops Expert Answers Maintenance Repairs Slab Stains stone

What is causing the White Stain on my Granite Countertop and What can I do about it?

ANSWER - I assume you must have an Ubatuba granite counter top. Many granite and other types of stone are treated at the processing plants with sealers or color enhancers or resins to stabilize or…

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Ceramic and Porcelain Tile Expert Answers Hollow Sounding Tiles Repairs

Is it effective to remove voids under tiles with an Adhesive Injection system

ANSWER -  Spot bonding tiles leaving voids under tiles that produce hollow sounds is not an acceptable tile installation method in the industry. Over the years when I have seen attempts to inject epoxy liquids…

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Ceramic and Porcelain Tile cleaning Expert Answers installation Repairs

Do you have to remove the thin-set adhesive from the previous installation or can you install over it?

ANSWER - The answer is it depends...  The new installation can't be attached to the underlying substrate any better than what the remaining thin-set is attached to it.  So you need to make sure it…

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Ceramic and Porcelain Tile Expert Answers grout Maintenance Moisture Problems Repairs sealers Wet Areas

Why did my grout Turn White and How can I get back the Original Color?

ANSWER - It is not clear what kind of sealer you used.  Normally sealers are not mixed into the grout when you install the grout, so that may be part of the problem? Grout turning…

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Ceramic and Porcelain Tile Debonding Tile Expert Answers grout installation Repairs Showers Wet Areas

Are my tiles bonded properly in my Steam Shower?

ANSWER - First of all there is nothing wrong with using sanded grout as long as the grout joint width is 1/8" or wider.  There are some benefits to using an epoxy grout in terms…

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cleaning Expert Answers Maintenance Polished Repairs Stains stone Stone Restoration

How do I repair my polished granite floor that was stained by my dog's urine?

ANSWER - Urine is acidic.  Even though natural granite is very chemical resistant, if it is subjected to something acidic and it either isn't cleaned timely or properly, then it can etch the surface of…

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Ceramic and Porcelain Tile Concrete Substrate Slab Expert Answers Leak Moisture Problems Repairs

Will French Drains around my house stop Ground Water from Seeping through My Tile Grout?

ANSWER - If in fact you have ground water migrating up through your concrete slab and up through the porous tile grout joints, installing French drains around the perimeter of your house could divert the…

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Ceramic and Porcelain Tile Expert Answers Flood Repairs

Are my Saltillo Tiles that were submerged in 2 feet of Water Salvageable?

ANSWER - Mexican Saltillo tiles are unglazed tiles that are very porous, although they are normally sealed that will help resist moisture saturation.  Often sealers are not reapplied regularly as they should so the sealer's…

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