Expert Answers in installation

ANSWER - A vapor retarder goes under the concrete slab and doesn't have anything to do with water pooling/collecting on the tile surface. Industry standards require that the exterior tile surface that is subjected to…

ANSWER - The standards for a porcelain tile is that the substrate can not have more deflection than L/360.  For natural stone over a wood subfloor it is L/720.  L stands for…

ANSWER - First of all what happen to the the 3rd wall in the shower?  I will assume it has a different substrate or you aren't tiling it. Not sure why you are using Schluter…

ANSWER - As long as the linoleum is well attached to its substrate, and the substrate is structurally sound, then you can install tile over it.  The new tile installation will only be as good…

There should be a 1/8" joint between the wood and marble.  It would be best to caulk that joint as there is likely to be movement.   If you don't have a joint then when the…

ANSWER - It is hard to see exactly what they did.  Your message says “photo thin set 1/16” is on the floor, 1.5” to 2.5” of mortar mix with less than 90% coverage, and thin-set 1/16”…

ANSWER - ANSI A108.02 are the standards for tile installer workmanship.  Some of the standards are quantitative, but many are qualitative and subjective. The only reference to alignment is that the tile should be installed…

ANSWER - It sounds as though your tile installation has failed and is debonding. It is likely due to compounding deficiencies in how it was installed. The substrate may have not been properly prepared. The tile…

ANSWER - It sounds as though your tile installation has failed and is debonding.  It is likely due to compounding deficiencies in how it was installed.  The substrate may have not been properly prepared.  The…

ANSWER - There is no standard that says whether an entire installation should be replaced versus repaired based on the percentage of deficiencies. We always provide the option for repairing.  From an installer point of view…