Ceramic and Porcelain Tile Debonding Tile Expert Answers failures Grout installation Movement Joints Tenting

What can I do about my 2 year old tile installation that is coming loose?

ANSWER - It sounds as though your tile installation has failed and is debonding.  It is likely due to compounding deficiencies in how it was installed.  The substrate may have not been properly prepared.  The…

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Ceramic and Porcelain Tile Expert Answers installation Lippage Repairs

When is it necessary to replace an entire tile installation versus only make repairs of tile deficiencies?

ANSWER - There is no standard that says whether an entire installation should be replaced versus repaired based on the percentage of deficiencies. We always provide the option for repairing.  From an installer point of view…

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Ceramic and Porcelain Tile Expert Answers installation Installation Products - Adhesives Showers Wet Areas

Can excessive Steam and Condensation in a Shower caused damage to the Ceramic tiles?

ANSWER - If the ceramic tile was installed correctly over a suitable substrate for a shower application then it will not be harmed from being subjected to prolong hot water, steam, and condensation. Ceramic tile…

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Brick Expert Answers Grout installation stone

Is it better to install Travertine Stone over a Brick substrate instead of a Backer board Substrate?

ANSWER - If the existing brick facade is stable, then it would be better to install the travertine ledger stones over it.  It should be a more structurally stable surface to adhere to.  You will…

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Ceramic and Porcelain Tile Expert Answers failures Grout Hollow Sounding Tiles installation Repairs

Why do I have loose Grout and Hollow Tiles?

ANSWER - Even though the tile floor was installed 15 years ago, if it was installed correctly it should not have loose grout; unless it was abused in some way.  I am assuming that these…

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installation Lippage stone Workmanship

What is the allowable Lippage for Cleft/Ungauged Natural Stone?

ANSWER:  According to the NSI-MIA Dimension Stone Design Manual VIII, the maximum allowable lippage (the amount of vertical difference between two adjacent tile edges) for a calibrated smooth finished natural stone is 1/32". Although the…

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Ceramic and Porcelain Tile cleaning Expert Answers installation

What is the White Material on the backs of Ceramic Porcelain Tiles?

ANSWER - The white material on the back of the tile is called engobe.  It is a ceramic pasted that is applied to the back of the tile for the firing process so the tiles do…

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Ceramic and Porcelain Tile Expert Answers installation Installation Products - Adhesives Repairs Squeaky Floors

Is it ok to use a Mastic for a repair rather than thin-set mortar that was used for the original installation?

ANSWER - If the original tile installation was installed with a particular Thin-set mortar, then the repair should have been made with the same mortar or a rapid version of the same thin-set mortar. Mastic…

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Ceramic and Porcelain Tile cleaning Expert Answers installation Maintenance Optical Haze Stains Wet Areas

Who caused the stains on my Porcelain Tile, The Installer or the Tile Manufacturer?

ANSWER - I am guessing that you had a through-body/unglazed porcelain tile since you said it was a matte finished porcelain tile and you said that the installers were able to grind the surface to…

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Ceramic and Porcelain Tile Expert Answers failures Grout installation Leak Moisture Problems Movement Joints Standards Waterproofing Wet Areas

Why is my Tiled Balcony Leaking and How Can I fix it?

ANSWER - When there is a problem it normally is not due to one deficiency, but due to multiple compounding deficiencies. You state that the peel and stick moisture barrier was properly installed.  If if…

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