QUESTIONWe have a three year old home in Florida ( which we bought as a resale an year ago) with ceramic floor tiles coming loose, most of them hollow and some cracked; other areas tenting; builder has been engaging a Grout company to inject Epoxy resin between the tiles which is not working. The Thin-set may not have been applied properly and breaking bond from the concrete; may not have appropriate expansion joint. Any recommendation as where we need to go from here? Thanks
ANSWERANSWER - It sounds as though your tile installation has failed and is debonding. It is likely due to compounding deficiencies in how it was installed. The substrate may have not been properly prepared. The tile likely wasn't bonded as well as it should have been, and there is likely not adequate movement joints to mitigate the normal stresses that a tile installation is subjected to. If the tile is installed correctly, it should perform well for the life of the home.
Depending in what state you live in, there are laws to protect the consumer against concealed defects known as a latent defect. In California the homeowner has 10 years to file a claim. Other states may have less time to file a claim. There are also state contractor boards where you can file a complaint to hold the developer responsible for correcting the deficient tile installation. There are attorneys who specialize in construction defect claims and sometimes it may be practical to hire one to pursue your claim.