Installation Product Warranties

Installation Product Warranties

About Installation Product Warranties

Installation products are only as good as they are installed. Manufacturers conduct countless hours of rigorous testing on their products. Consequently they know their limitations as well as their expected performance given specific conditions. Following manufacturers’ installation directions not only ensures that products will perform as intended, but doing so will maintain manufacturers’ warranties. In other words, a product warranty is void if you don’t follow the manufacturer’s directions!

All installation products have temperature limitations. For example, you can’t install most mortars or liquid applied membranes when surface temperatures are under 40 degrees F or over 90 degrees F. Since the first 24 hours of curing are crucial, manufacturers set temperature limitations for that time period.

All thin-set manufacturers state that after the initial mixing thin-set must slake, or sit still, for 5 minutes or more. They further state that no more water or latex can be added after the thin-set is slaked.

Many installation products cannot be exposed to rain or water within the first 24 hours. Some products are not suitable at all for exterior use or submerged water use like fountains or swimming pools. Additionally, some products are not suitable for use when installed over certain substrates.

And of course, all manufacturers require that movement joints be installed in tile installations and that ANSI and TCNA industry standards must be followed or their warranties are voided.

Bottom line: The best way to ensure a successful tile or stone installation and avoid a costly failure is to follow industry standards and manufacturers’ directions!

About the Tilewise Cartoons

TileWise cartoons were developed under Donato Pompo's leadership for Club '84 (Ceramic Tile Action Group).  Club '84 was a non-profit organization of accomplished individuals from all segments of the ceramic tile industry.  The group's mission was to develop and distribute educational aids to educate, train and bring quality awareness to the distributors, specifiers, installers, and consumers of Ceramic Tile.

The TileWise cartoons were created to communicate issuses and concerns in the business of using ceramic tile for all segments of the industry.  The objective was to educate to promote the quality use of ceramic tile.  In each cartoon the screen exaggerates what you shouldn't do or emphasizes an issue or concern, then George the Bucket (named after CTI founder George Lavenberg) says what is correct.  The cartoons ran for twelve years in each issue of the Tile Industry News, a major industry publication, published by the Ceramic Tile Institute until 1999 when it ceased.

Use these cartoons to educate your customers and employees to help avoid potential problems, and to promote a positive image of your company through newsletters, posters or mailings.

We hope you can put these cartoons to good use to help your industry and your business, and we know you will certainly benefit from them if you do.  Good Luck!

The TileWise Cartoons will be displayed and available for your use. Restricted to limited single use. Randy’s cherished wife, Suzanne, is working hard to care for their precious sons, Rudie and Remie. Randy’s sudden illness left them with limited resources. If you can benefit from the use of the TileWise Cartoons, and if you can afford it, a donation to Randy's family would be very much appreciated. Please see form below to pledge whatever amount you would like to donate.

Right click the cartoon of your choice (Restricted to limited single use) and do a "Save Picture As..." to your hardrive.

(over 50 TileWise cartoons for your pleasure, and to use to educate your customers and employees)

Please take the time to learn about Randy.

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