Ceramic and Porcelain Tile Concrete Substrate Slab Expert Answers Flood Grout Leak Repairs

How can I find a leak in the Washer Drain Pipe?

ANSWER - If the water is consistently coming up through the tile grout joints when the washing machine drains, and you don't see any water in the wall at the drain pipe, then the water…

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Ceramic and Porcelain Tile Expert Answers failures Grout Hollow Sounding Tiles installation Repairs

Why do I have loose Grout and Hollow Tiles?

ANSWER - Even though the tile floor was installed 15 years ago, if it was installed correctly it should not have loose grout; unless it was abused in some way.  I am assuming that these…

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Expert Answers Grout Repairs stone

How can I change the color of the grout used on my Travertine Tiles?

ANSWER -  Travertine naturally has large voids/pores in it  and it can be purchased either filled or unfilled.  If the travertine is filled, it is filled with a blending color to the travertine.  Some people…

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Ceramic and Porcelain Tile Expert Answers installation Installation Products - Adhesives Repairs Squeaky Floors

Is it ok to use a Mastic for a repair rather than thin-set mortar that was used for the original installation?

ANSWER - If the original tile installation was installed with a particular Thin-set mortar, then the repair should have been made with the same mortar or a rapid version of the same thin-set mortar. Mastic…

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Expert Answers Grout Repairs Stains stone Stone Restoration

How to Remove Grout Haze from Polished Marble Tile?

ANSWER - Normally to remove a cementitious haze you use acid, but not just any acid as acid used wrong can cause etching problems.  Never use muriatic acid like what is added to pools.  Sulphamic…

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Expert Answers Removal Repairs sealers stone

Why did my Gray Stone turn Brown after sealing it, and how do remove it?

ANSWER - Depending on what type of sealer you applied, it can enhance the natural color of the stone.   So perhaps the installed stone unsealed, or perhaps the sample that you originally selected, appeared to…

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Ceramic and Porcelain Tile Expert Answers Exterior failures installation Leak Moisture Problems Repairs Waterproofing

What is the best way to repair my tile roof deck that leaks?

ANSWER - It is possible to install tile over tile if the existing tile is in good condition.  If the existing tile is cracked then the new tile installed over it will crack.   In order…

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Ceramic and Porcelain Tile cracks Expert Answers failures Grout Repairs

Why is our grout cracking and what can we do about it?

ANSWER - Grout can crack for a varied of reasons, and it might be because of a combination of different deficiencies. First of all, not manufacturer of grout would recommend mixing non-sanded grout with sanded…

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Ceramic and Porcelain Tile Expert Answers Hollow Sounding Tiles Movement Joints Repairs Tenting

What should I do about my tile floor that made a crackle sound and become hollow sounding?

ANSWER - There is a good chance your tile floor has tented.  This is a condition when the tile is installed without resilient movement joints at the perimeters of the rooms, and then the tile…

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cleaning Counter tops Expert Answers Maintenance Repairs Slab Stains stone

What is causing the White Stain on my Granite Countertop and What can I do about it?

ANSWER - I assume you must have an Ubatuba granite counter top. Many granite and other types of stone are treated at the processing plants with sealers or color enhancers or resins to stabilize or…

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