Expert Answers in Repairs

ANSWER - Normally we don't have problems finding natural stone to match existing installations for repairs.  Diano Reale has enough variation within it that I would expect you should find something…

ANSWER - I assume there was a wood subfloor under the carpet.  The cementitious backer board should have been glued and screwed every 8" to the subfloor.  The 3x5 foot sheets should have been staggered…

ANSWER -  If most or all of the grout joints are low, it is possible to fill them, but it may not be practical.  Epoxy grouts can be applied very thin, but the existing grout has…

ANSWER - It is possible to grout over existing grout if there is enough depth to do so. 1/8 inch depth may or may not be adequate depending on the type of grout used. A…

 1st ANSWER - Trying to fix the problem by injecting epoxy to fill voids in hollow sounding areas of the tile and to stabilize loose tiles is treating the symptom rather than fixing the problems.  I…

ANSWERS - If the crack is a structural crack in the concrete slab, which is a crack that has vertical displacement from one side of the crack to the other, then a crack isolation membrane…

 ANSWER - If there is a thick layer of concrete on top of the tile then you have to carefully chisel it off until there is only a cementitious film that remains.  This process could…

 Answer - Hollow sounding tiles doesn't necessarily mean there is a problem, but since you noticed the installers using a spot bond method during the installation, and you have evidence of it from the removed tiles,…

ANSWER - Any time you adjust something there is always a chance that something will get damaged.  I think any stone countertop installer would make that disclaimer just in case something goes wrong. I would…

ANSWER - I assume you have a glazed porcelain tile.  The name Tuscan suggest that it is suppose to have a somewhat rustic look.  Sometimes tiles are manufactured in a way to give them a distressed…