Expert Answers in

ANSWER –  Travertine naturally has large voids/pores in it  and it can be purchased either filled or unfilled.  If the travertine is filled, it is filled with a blending color to the travertine.  Some people…

ANSWER – If the original tile installation was installed with a particular Thin-set mortar, then the repair should have been made with the same mortar or a rapid version of the same thin-set mortar.

Mastic…

ANSWER –  It isn’t clear from your description  exactly what the  conditions are, but generally speaking, if you have a countertop that is book-matched or if the veining is contiguous, and one of the slabs…

ANSWER – I am guessing that you had a through-body/unglazed porcelain tile since you said it was a matte finished porcelain tile and you said that the installers were able to grind the surface to…

ANSWER – When there is a problem it normally is not due to one deficiency, but due to multiple compounding deficiencies.

You state that the peel and stick moisture barrier was properly installed.  If if…

ANSWER – What you are referring to is the Pot-Life, which refers to how long the mortar stays workable inside the bucket, and Open-Time, which refers to how long the mortar stays workable as you…

ANSWER – I am assuming that you are saying that you will be installing a porcelain tile over cementitious backer board that you will be attaching to a hardwood floor.

Make sure the floor does…

ANSWER – To install tile over an epoxy coating on a concrete floor you need to use an ANSI A118.3 epoxy adhesive.  You will need to scarify the epoxy coating first and make sure there…

ANSWER – Normally to remove a cementitious haze you use acid, but not just any acid as acid used wrong can cause etching problems.  Never use muriatic acid like what is added to pools.  Sulphamic…

ANSWER – Tiles tent for several compounding reasons.

Lack of Movement Joints (also known as expansion joints) – When tiles absorb moisture or gain temperature they expand.  The more porous the tile the more it…