What is the standard if a Stone Fabricator damages a slab and they can't find a matching replacement?

QUESTION

What is the industry standard if a fabricator breaks a large island of Taj Mahal quartzite and a slab in the same block and coloring are no longer available to match the perimeter of the kitchen which was also damaged with 5 separate cracks along with chips in the top of that piece ? Slab suppliers are saying the block and coloring of mine are rare. What is the industry standard on decorative edges, mine weave in and out and in spots the straight edge has broken off? Do you have an expert in Minnesota?

ANSWER

ANSWER -  It isn't clear from your description  exactly what the  conditions are, but generally speaking, if you have a countertop that is book-matched or if the veining is contiguous, and one of the slabs were damaged and couldn't be repaired, and the fabricator can't find a matching slab, then he should replace the entire countertop.  The replacement won't look exactly like the original, but it should be consistent with the range of the type stone.

If you have chips or cracks in the stone countertop that was not caused by abusive use, then they should be repaired or replaced.

Regarding the edges of the stone, depending on the profile made on the edge, in general the edge should be consistent and not broken.  The question is what caused it to break?

We do have inspectors in Minnesota.  So if it is practical for you, you can hire www.CTaSC.com to perform an inspection and write a report, but it will likely cost $3,000 or more, so it may or may not be practical in your case.

2 thoughts on “What is the standard if a Stone Fabricator damages a slab and they can’t find a matching replacement?

  1. Lena Cuellar says:

    We purchased 3 slabs (from same stone) of Taj Mahal to be used as 1) countertops (butler pantry, kitchen countertops, small bar countertop); 2) island. These areas all reside w/i the same open area. The fabricator workers dropped the island piece. Fabricator owner says they will only replace the island slab and at the value we purchased the broken slab at. Our stone search has shown us how different Taj Mahal slabs can be when taken from different stones. Is this a common fabricator practice when mulitple slabs are involved? We now face the challenge of finding one replacement slab that will probably not exactly match the smaller surrounding slabs. Our slabs are leathered as well and the island slab was 120+ inches , so we know those two aspects will limit our search. Thank you.

    • Donato Pompo says:

      Taj Mahal is a popular granite. Natural stone does inherently have variation. According to industry standards, as long as the fabricator can replace the island piece within the range of the other pieces it is considered acceptable. It doesn’t have to exactly match the piece that broke.

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