What is the standard if a Stone Fabricator damages a slab and they can't find a matching replacement?

QUESTION

What is the industry standard if a fabricator breaks a large island of Taj Mahal quartzite and a slab in the same block and coloring are no longer available to match the perimeter of the kitchen which was also damaged with 5 separate cracks along with chips in the top of that piece ? Slab suppliers are saying the block and coloring of mine are rare. What is the industry standard on decorative edges, mine weave in and out and in spots the straight edge has broken off? Do you have an expert in Minnesota?

ANSWER

ANSWER -  It isn't clear from your description  exactly what the  conditions are, but generally speaking, if you have a countertop that is book-matched or if the veining is contiguous, and one of the slabs were damaged and couldn't be repaired, and the fabricator can't find a matching slab, then he should replace the entire countertop.  The replacement won't look exactly like the original, but it should be consistent with the range of the type stone.

If you have chips or cracks in the stone countertop that was not caused by abusive use, then they should be repaired or replaced.

Regarding the edges of the stone, depending on the profile made on the edge, in general the edge should be consistent and not broken.  The question is what caused it to break?

We do have inspectors in Minnesota.  So if it is practical for you, you can hire www.CTaSC.com to perform an inspection and write a report, but it will likely cost $3,000 or more, so it may or may not be practical in your case.

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