Ceramic and Porcelain Tile Expert Answers Hollow Sounding Tiles Moisture Problems Repairs

Can something be injected to fill hollow voids and can you adjust the slope of the tile after it is installed?

ANSWER - I'm assuming the hollow area under the tile is a void.  I have seen people try to inject a flowable epoxy through holes in the grout joints to fill voids under tiles, and…

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Ceramic and Porcelain Tile cleaning Expert Answers Maintenance Stains

How do I clean a tile floor that was sealed when it was dirty?

ANSWER - If the tile floor was sealed when dirty then the only way to clean it is to remove the sealer. To determine which stripper to use to remove a sealer you need to…

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Ceramic and Porcelain Tile cleaning Expert Answers Maintenance Visual

How do I remove a surface coating from my porcelain tile?

ANSWER - The best way to determine what to use to remove a coating over your porcelain tile is to contact the manufacturer of the coating and ask them.  They should have that information readily…

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Ceramic and Porcelain Tile Expert Answers installation Wet Areas

Do you recommend using Mastic Adhesive on Vertical Shower Walls?

ANSWER - The term mastic in the ceramic tile industry is an organic adhesive per ANSI A136.1.   Type 1 and type 2 organic adhesives are to be used only in interior wall and ceilings…

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Ceramic and Porcelain Tile cracks Expert Answers failures Wet Areas

Can Hurricane Winds cause a Crack in a Tile Floor?

ANSWER - When there is failure in a tile installation it is generally not due to one condition or deficiency, but rather due to several compounding deficiencies. There are a number of different reasons of…

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Balcony Ceramic and Porcelain Tile Expert Answers Exterior Exterior Decks & Balconies failures installation Leak Moisture Problems Waterproofing

Why is my exterior tile deck leaking?

ANSWER - Exterior decks are one of the most common failures in building construction because they are normally constructed incorrectly. When there is a failure it is normally due to compounding deficiencies rather than only one…

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Ceramic and Porcelain Tile Expert Answers Grout Leak Moisture Problems stone Wet Areas

Why is some of the grout in my tile floor damp?

ANSWER - Considering you are on an upper floor so water can't becoming in from the landscaping.   And the spot is away from the shower and other water sources, but in the same room as…

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Ceramic and Porcelain Tile Expert Answers failures Glass Tile Hollow Sounding Tiles stone

Is it normal for ceramic porcelain tiles or stone tiles to sound hollow?

ANSWER - First of all, hollow sounding tiles is not considered a defect.  There are no standards addressing hollow sounds, other to say that hollow sounds don’t necessary mean it is a problem. Hollow sounds…

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Ceramic and Porcelain Tile Expert Answers Lippage Standards

Does my porcelain wood tile plank floor have excessive lippage?

ANSWER - Your floor tile appears to be a porcelain wood plank floor tile, which gives a very authentic wood floor look.  With the ink jet technology being used today in the production of ceramic tiles…

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Ceramic and Porcelain Tile Expert Answers Grout installation Wood Subfloor

Why is my tile floor and making crunchy and popping sounds and why is the grout coming out?

ANSWER - I am assuming that the ceramic tile was bonded directly to the wood subfloor.  There are acceptable methods for installing ceramic tile over wood substrates in interior dry applications.  It is always considered better…

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