Ceramic and Porcelain Tile cleaning Expert Answers Maintenance Visual

How do I remove a surface coating from my porcelain tile?

ANSWER - The best way to determine what to use to remove a coating over your porcelain tile is to contact the manufacturer of the coating and ask them.  They should have that information readily…

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Ceramic and Porcelain Tile Expert Answers Optical Haze Visual

How do we remove the Optical Haze from our Polished Tile?

ANSWER - Optical Hazing is a distortion condition that is found on some polished ceramic tile surfaces.  The distortion is invisible under normal lighting and only noticeable when illuminated by light coming in from the side…

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failures stone Visual

Stone that was Installed doesn't match the Samples

ANSWER - If the black spots on the creama marfil tiles were installed in that condition and appear to be a mineral component of that stone then it would be assumed that is characteristic of…

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failures stone Visual

Polishing Marks on Polished Stone left haze stripes on floor

ANSWER - If it is polishing wheel marks from fabrication per the Marble Institute of America Dimension Stone Design Manual (MIA) it is unacceptable to have polishing wheel marks or other scratches caused during fabrication on honed or polsihed…

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failures Slab stone Visual

Unhappy with Granite Installation

ANSWER - In terms of the delay in completing the work you will need to determine if there are any penalty clauses in your contract with the granite installer. As far as the unprofessional work goes…

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Standards stone Visual

Is there an Industry Standard for Gloss Level on Tile?

ANSWER - If your question is relative to a new stone tile being installed, then it isn't acceptable to have an inconsistent polish/finish.  There is…

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Ceramic and Porcelain Tile Standards Visual

Color Variation - What is an acceptable variance in the color of ceramic tile?


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cleaning failures grout stone Visual

How is Tumbled Stone supposed to be treated?

ANSWER - Tumbled stone comes in many different types of stone. Some stone is more porous and are unfilled types of stones such as travertine. People have different preferences on how they treat the stone.…

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Ceramic and Porcelain Tile sealers Visual

Recommendations for wet look Sealer for hearth?

ANSWER - I assume you must have an unglazed (throughbody) ceramic tile.  It is not clear how absorbing the tile body is, but you must consider the tiles’ absorption when you select a sealer. There…

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