Expert Answers in failures

ANSWER - Porcelain Tile should be installed with a latex modified thin-set or a polymer modified thin-set. The Custom Marble Granite Mortar I believe is a polymer modified thin-set. For larger tiles 12x12 or larger…

ANSWER - Tumbled stone comes in many different types of stone. Some stone is more porous and are unfilled types of stones such as travertine. People have different preferences on how they treat the stone.…

ANSWER - Hairline cracks are not normal with any tile. If you have areas with large cracks, it may be that they were hairline cracks when they began or they were caused by a separate…

ANSWER - If the tile debonded from the slab then it wasn't completely properly installed. Properly installed means properly preparing the slab to make sure it is suitable for the installation as well as using…

ANSWER - Generally when there is a problem it is due to compounding factors. Your wood subfloor may not have the correct configuration or it may not have been constructed correctly that is resulting in…

ANSWER - To remove stains in tile depends on the type of tile and the type of material that caused the stain. You said that it was a porcelain tile, but porcelain tile should technically…

ANSWER - The description of your kitchen counter leads me to belief that they installed the tile directly to a wood top without a waterproof membrane on top of it. That is not a good…

ANSWER - I'm not sure what type of product Mapei Isolatic is. Since it is being added to Kerabond it must be a latex additive. The ring shape spots of moisture suggest to me that…

ANSWER - Tile should never be installed over a composite board because they are water sensitive and relatively unstable. There are some applications where you can install over exterior grade plywood for interior applications, but…