I recently had quartzite countertops installed. Somewhere between the showroom and installation, the stone became spotted with what looks like machine oil. My question is: Is it industry standard for the fabricator/installer to contact the client for approval prior to fabrication? We had no contact with the installer until the stone was cut and placed in our kitchen. Thanks, hope to hear from you.
ANSWER - The standard practice for suppliers and fabricators of natural stone slabs for countertops and other applications is to have the client inspect and approve the slab before fabricating it. Typically there is paperwork prepared for the client to sign-off on approving the stone for fabricating before the work is done because once it is fabricated the stone slab can't easily be altered.