QUESTIONI am seeking a professional opinion on the method of tiling installation that was used by a recent contractor I hired.
I recently employed a contractor to demolish existing tile and heated flooring and reinstall a heating mat and new tiling. The contractor completed this work and discovered afterwards that the mat he installed did not work. He offered to install a second time, but unbeknownst to me (I was out of town for the second install), he did not demolish his first installation. He instead laid leveler and installed a second heating mat and set of tiles on top.
I am not happy with the quality of the second installation, but he insists it is the same as the first. I am wondering if this “layering” installation method is an accepted industry practice. He did not consult me before deciding to layer instead of demolish.
I understand that if I were to use your opinion in arbitration or a court, I would need to retain you at a fee. For now I am simply seeking an opinion so I can weigh my options.