Articles

But as most of you know, the most unhappy customers are the greatest source of learning about your employees, business policies and general operations. So here’s a thought: Attend a training session on “Worst Practices.” We don’t know of any such training but there should be. This is negativity in a very positive way. Kinda. Read More

Remember when small stores throughout America opened and started to offer this thing called VHS tapes of movies? Wow, instead of going to the movies, you could bring the movies home and watch them on your 13-inch TV. Read More

The AI craziness is just around the corner. Where it goes is anyone’s guess, especially in the flooring industry. The first place that will be using this is in operations, inventory replenishment and generally, business systems that will be improved using AI. Read More