Tile Solutions Plus 2025 brought together influential professionals, innovators, and leaders from across the tile and stone industry. Among the event’s featured speakers were Vince Moiso and Donato Pompo of Ceramic Tile and Stone Consultants (CTASC), who delivered an engaging and insightful presentation titled “Total Quality Management.”

Addressing a group of more than 30 contractor-distributors, Vince and Donato delivered an in-depth presentation on the principles and benefits of Total Quality Management. Their session explored the increasing importance of quality assurance in an industry where product performance, installation standards, and customer expectations continue to rise.

Drawing on decades of combined experience in manufacturing operations, forensic investigation, architectural support, and training, the two industry leaders provided attendees with a practical roadmap for implementing TQM successfully within their organizations. Topics included continuous improvement, cross-functional collaboration, communication strategies, and the prevention of failures before they occur.

Participants gained insights into how a holistic, quality-driven business model can lead to fewer callbacks, stronger customer trust, improved long-term performance, and greater profitability. Real-world examples highlighted how overlooked quality steps can escalate into costly issues—and how disciplined Total Quality Management practices can eliminate these risks.

The “Total Quality Management” session at Tile Solutions Plus 2026 was met with strong engagement as contractor-distributors sought actionable strategies to elevate their operations and better support their customers.