Building a successful family business from the ground up

Friday, June 4, 2025 from Tile Letter

Premier Tile Five star project

Greg Games, Premier Tile & Marble

 

The Games family – along with Steve Ozenbaugh – built Premier Tile & Marble and directed its growth. In 2003, Greg and Lily bought Steve out when he retired. Pictured are members of the Games family: Andrew (l.), Gregory (r.) with founders Greg and Lily in the middle.

Greg Games is the driving force behind Premier Tile & Marble, a company widely recognized as one of the most respected and successful tile contractors in the nation, particularly known for its high-profile projects in the competitive Los Angeles area. From humble beginnings working with his father to navigating recessions and earthquakes and ultimately building a family-run enterprise that handles some of the most impressive projects in the country, the Premier Tile & Marble story is truly inspiring. Together with his wife Lily and some key partners and employees, the Games family has grown their business through attention to detail, company performance and quality control. Sons Andrew and Gregory are now partners in the business, and there are no signs of slowing down. 
In the past few years, Premier Tile & Marble, an NTCA Five-Star Contractor, has received award recognition for high-profile projects like SoFi Stadium, home of the NFL football Rams and Chargers, and Intuit Arena, home of the NBA Los Angeles Clippers Arena as just a few examples of its expertise. Here are some highlights of a fascinating conversation I had with a true tile contractor entrepreneur.

Greg, how did you get into the trade and how did Premier Tile & Marble come to be?

It started during high school. My dad was a small tile contractor – just him and a helper – doing bathroom remodels and kitchen countertops. I’d help him in the summers, just learning the ropes. College wasn’t on my radar; making money, buying things – that was the drive.

After high school, I found my way to Venetian Tile, a large commercial contractor. My dad’s friend was a superintendent there; they’d gone to apprentice school together. I started as an apprentice, worked my way up to a journeyman tile setter through Local 18. The field was my domain for three or four years until a water-skiing accident changed my trajectory. I was sidelined with a shoulder injury, and my superintendent, seeing an opportunity, invited me into the office to learn estimating.

I was there for about three months, healing and learning. Then, I got a call saying they were letting their estimator go and wanted to bring me in permanently. It was a pivotal moment. I moved up the ranks, estimating, project managing, eventually running the office. Things were booming at Venetian Tile, over 100 employees, a major player in the L.A. market.

Then came late 1992, a recession, and the owner’s decision to retire and shut down the company. He didn’t have a succession plan and his kids weren’t interested. Faced with unemployment, I joined forces with Steve Ozenbaugh – the superintendent and my father’s friend – and we decided to take a leap of faith. We secured our contractor’s license, took over Venetian’s last two contracts, and started bidding new projects.

How were you able to take this to a whole new level by being a preferred contractor on some of the most prestigious projects in the country?

Just as things were beginning to pick up, the 1994 Northridge earthquake struck. It was crazy. My contacts with major retail companies like Bullock’s and Nordstrom’s proved invaluable. The phone started ringing off the hook. Department stores were severely damaged, needing complete tile overhauls. We went from a couple of employees to like 20 in a matter of a week. It was terrifying, quite frankly. We had limited assets, but we managed. The earthquake, in a strange twist of fate, jumpstarted Premier Tile and Marble.

The name “Premier Tile & Marble” was a joint creation, decided with Steve and Lily, my wife, on a Saturday afternoon at Steve’s house. Steve, older and a seasoned superintendent, was invaluable for getting jobs done, while I had the contacts.

In 2003, Steve retired, and Lily and I bought him out. This was where my entrepreneurial spirit truly took flight. I wanted to change things up and go after some larger projects. I noticed many of my peers were shying away from high-risk, high-reward ventures. We decided to go all in after this type of work. This niche for large, high-profile projects became our calling card.

At Coverings 2025, Premier Tile & Marble received the NTCA Five-Star Large Commercial Grand Prize for their extraordinary work on the Clippers Intuit Dome Arena project. With over 300,000 sq. ft. of tile, glass, stone, and panels – including an exterior mural crafted from tile – this high-profile arena project exemplified precision, coordination, and creativity under pressure.

Owning a business and running a business with family members can be challenging. What has been the secret to the Games’ family success?

Lily has played a crucial role from the beginning. Early on, we had small kids, one and three, when we started. Lily, a stay-at-home mom, would come into our tiny 10′ x 10′ office, working on insurances and bonds from atop the coffee machine. As the kids grew, so did her involvement. We were able to work and then go home and the work would shut off. We’d focus on our family.

Now, our two sons, Gregory and Andrew, are integral to the business. Both went to college, got their project managing degrees, and had worked summers at Premier. Gregory even earned his journeyman tile setter status before joining Andrew in the office as estimator project managers. They’re very successful at what they do. Andrew’s work on SoFi Stadium and the Intuit Dome has been exemplary, and Gregory’s contributions include major projects with Disney and Dodger Stadium renovations. This succession plan, built on a foundation of understanding every aspect of the business, from installation to management, is something our whole family is proud of. And we have a lot of fun together still.

You mention “high risk, high reward.” Was there ever any project that scared the hell out of you?”

It wasn’t one project. It was every project back then, especially not having a lot of assets behind you, trying to meet payroll every week. I remember when Lily and I took out a loan to buy our house and knew that if we didn’t make it, well, we probably didn’t have a house. But I can’t stress enough the importance of our employees – skilled, trained, and loyal. We can’t do everything by ourselves. Our employees – each one of them – has a task to do and they know how to get things done with quality.

How do you manage your relationship with your local union and how does that all work with your employees in managing your backlog and project schedules?

Around 300,000 sq.ft. of tile and stone were used for the SoFi Stadium, ranging from 1″ mosaics to 3″ x 6″, 12″ x 12″, 6″ x 36″, and 12″ x 24″ tiles, and large 60″ x 120″ porcelain panels.

We have a great relationship with our Local 18 union. We maintain a core group of long-term employees, supplementing with hires from the hall for larger projects. We try to teach them our way, emphasizing our commitment to quality and consistency.

 

 

 

 

 

 

 

 

 

 

 

 

Large project management needs funding, insurance, and solid financial planning. How have you guys managed that process?

We’re not big spenders. We saved and reinvested, starting with renting before purchasing our first building 20 years ago. Our current facilities, including an additional building for storage during massive projects like SoFi and Intuit Dome, have turned out to be strong investments.

To secure the type of work you do requires a strong relationship with general contractors and project owners. How have you been able to make this work for your company?

This is crucial to our success, and we have built strong relationships with general contractors like Turner and McCarthy. They can rely on us because they know that we’re going to do a good job for them. And we’re going to get the job done to meet their schedule. This reliability, quality, and adherence to schedules has fostered enduring partnerships.

We have similar outstanding relationships with our suppliers. We are not a needy company. We pay our bills on time, we order on time, and we work closely with our partners. If we need something, we expect them to be there for us, and they are.

The Games family story paints a picture of resilience, strategic vision, and a deep understanding of the industry. From a summer job with his dad to leading a highly-respected family enterprise, Greg and Lily Games, their children and their employees truly exemplify a “premier” success story.

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