QUESTION

Buckling/Tenting Tiles - What can I do about it? - I recently had my tile floor cleaned and also had some tiles injected. After the floor was cleaned and was drying, a buckling sound in my living room lifted about 92 tiles. The tiles that were injected were in the bathroom area and laundry room, nothing in the living room. There was not even a hollow tile in the living room. The company doing the work said it was due to faulty workmanship. I have lived in this house for 13 years. I bought it new. The owner said I would have to pay for the tiles to be put down again. He told me that when they injected some tiles, it affected the tiles in the living room. If I had known any of this, I would not had my floor cleaned. I would appreciate some advise if any. I do not no where to turn. We are an older couple. I feel like I am being taken advantage of. Please help if you can.

ANSWER

 ANSWER - Chances are the tiles were not installed correctly originally and there are probably a number of compounding deficiencies in how they were installed.   When the floor was cleaned it probably subjected the tile to moisture and maybe some heat that put stress on the tiles that resulted in the tiles debonding and buckling.   A properly installed tile floor would not have debonded or buckled from the cleaning process.