If the tile floor is being repaired then it should be repaired with tiles that will blend in with the existing floor and not be noticeable. It is normal that the same matching grout color might look different at first because it is new and not soiled.
For insurance claims, the insurance company will pay for the replacement of the entire floor if they can’t find tiles that will blend in with the existing floor. But it has to be reasonable and obvious that it doesn’t match.
The question you should be asking the builder is what caused the tile to crack and what are they doing to prevent future cracks. They may be repairing the symptom of a problem rather than correcting the problem?
Donato Pompo, CTC CMR CSI CDT MBA, is the leading tile and stone forensic expert and consultant in North America, and he is a National Tile Contractors Association Recognized Consultant. Donato is the founder of CTaSC.
Is it acceptable to allow a builder who is going to replace cracked tiles to install tiles that don’t match?
If the tile floor is being repaired then it should be repaired with tiles that will blend in with the existing floor and not be noticeable. It is normal that the same matching grout color might look different at first because it is new and not soiled.
For insurance claims, the insurance company will pay for the replacement of the entire floor if they can’t find tiles that will blend in with the existing floor. But it has to be reasonable and obvious that it doesn’t match.
The question you should be asking the builder is what caused the tile to crack and what are they doing to prevent future cracks. They may be repairing the symptom of a problem rather than correcting the problem?